Why offer the HIT Support Contract?
A good HIT professional will recommend a long-term HIT Support Contract. Generally these contracts are outlined for one year following a new IT infrastructure build and/or new EMR deployment. The EMR vendor will NOT support computer hardware, nor provide for maintenance of the hardware which is required for optimal operation of the EMR. That fact, coupled with the reality that most physician practices are not staffed with IT skilled employees - will help you explain to the practice the benefit of this ongoing tech support option.