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GUIDANCE TOLL-FREE (800) 671-1028 Return Policy & Guidelines

The customer has 30 days from the date issued to return the product.

The credit for returns is based on the current price of returned product at the time the return authorization is confirmed. The only exceptions are for returns due to internal errors or freight damages and losses – these cases will receive the original invoice price. These credits are applied upon confirmation of product return.

Customers must have a valid RMA number (assigned by Customer Service) before returning any products and the RMA number must be written on the return shipping label only.

The customer is responsible for filing all claims with the carrier they use for product return. It is recommended that the customer insure the product being returned (for full value) in order to avoid any potential exposure if product is lost or damaged while in transit. All products that are damaged while in transit from the customer will be refused/rejected back to the customer.

Products must be shipped prepaid. We do not cover return shipping expenses unless return is due to an internal error such as over shipment, mis-shipment, or sales error.

For short-ship, mis-ship and over ship due to warehouse error, customer has 15 days from ship date.

If a customer refuses a shipment, credit will be issued at the time the refused product is received back at the shipping warehouse. These shipments can be assessed a shipping fee and/or a processing fee.

The customer must notify when a vendor drop ship shipment has been refused. Credit will be issued once the shipment has been verified as received back to the vendor.

Restock fees of 10% or greater may be applied to stock balance or open box (non-defective) returns. If a restock fee applies to a return request, the customer will be notified of the exact amount of restock fee at the time return is requested.

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